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Guarantees & Warranties
1. PRODUCT EXCELLENCE GUARANTEE
Every product you purchase from Sunworld Gifts, must be free of defects, or you may contact us immediately for replacement.
2. LIMITED LIFETIME FASHION JEWELRY GUARANTEE
Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement* or repair even if gem or simulation is missing, and even if damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life. Simply return the jewelry item postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the item. Include $7.50 per item, to cover the cost of handling, return postage and insurance. Replacement will include a new Guarantee Certificate. This guarantee covers all costume jewelry of up to and including $49.95 retail value. This Guarantee does not cover any 10k, 14k gold, genuine diamond, sterling silver or cubic zirconia.
3. FINE JEWELRY LIMITED GUARANTEE
- Our Fine Jewelry is GUARANTEED to be as described.
If you are not completely satisfied, simply return merchandise within 10 days of delivery for replacement or full refund.
Jewelry must be returned in its original condition, with the original sales slip.
- Important Note on Fine Jewelry:
- Photos were taken under artificial light conditions, so the actual appearance of
- diamonds, gems and cubic zirconias may vary. Some jewelry in this catalog
may be enlarged to show detail.
- Standard ring sizes: Ladies - 5-6-7-8, Men - 9-10-11-12
- Prices in this catalog are subject to change due to fluctuation of precious metals in the international marketplace. Prices for gold items are based on $375/ troy ounce
- TDW means total diamond weight (100 points per carat).
- TCZW means total cubic zirconia weight.
- Tgw means total gem weight.
- Diamonds of 5 points or more are "1" quality, full 58-facet cut diamonds. Diamonds that are less than 5 points are of matching quality.
- Cubic Zirconias are of "1st" quality.
- Gold items in this catalog are either 10K-Plumb or 14K-Plumb.
- Sterling Silver items are 925.
IMPORTANT NOTE: For guarantees #4 through #6
Before returning quartz analog watches or clocks, please make sure the problem is not simply dead batteries (not covered by the guarantees).
4. TWO-YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE
We will repair at no charge the mechanism of any watch purchased from us which proves defective within 2 years of purchase date. Simply return the watch postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the watch. Include $5.00 per item, to cover the cost of handling, return postage and insurance. This Guarantee does not cover broken crystals or worn watch bands. To replace either, remit an additional $2.50 for crystal, or leather, or plastic watch band with your Certificate. To replace metal, special decorative or jeweled ladies watch bands write Customer Satisfaction for a price quote. This guarantee does not cover analog quartz watches (See Guarantee #4). This guarantee does not cover watches that have their own Manufacture's Guarantee and service center locations included with each watch.
5. ONE-YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE
Your quartz watch movement is guaranteed for 1 year from date purchased against any failures due to defective materials or workmanship, and will be repaired or replaced, provided the watch has not been abused or subjected to unauthorized repair or modification. To have your watch repaired under this guarantee, simply return the watch with $7.50 per item, to cover handling, return postage and insurance, along with the Guarantee Certificate To Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365. To replace bands or crystals that are broken or worn, remit an additional $2.50 each with your Guarantee Certificate. To replace metal , special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This guarantee does not cover watches that have their own Manufacturer's Guarantees and service center locations included with each watch.
6. ONE-YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE CERTIFICATE
We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1 year of purchase date. Simply return the wall clock, postage prepaid and insured to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365 with the Guarantee Certificate that accompanied the wall clock. Include $12.50 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.
7. THREE-YEAR LIMITED CUBIC ZIRCONIA COSTUME JEWELRY WARRANTY
Your Cubic Zirconia costume jewelry is guaranteed for 3 years from purchase date provided the CZ stone is not missing. Simply return the item, postage prepaid and insured, with the Guarantee Certificate and your check or money order for $5.00 per item, to cover handling and return insured postage to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365.
RETAIL VALUE OF EACH ITEM
Every product in this catalog is shown with a "SUGGESTED RETAIL VALUE". This dollar amount is intended only to provide a general index of the items' value. Since there may be considerable differences in the prices charged from store - to - store due to competive and other local factors, it is impossible to establish prices on particular items that would be accurate under all conditions. Our objective in assigning these prices is to provide an approximate guide to item values. Every effort has been made to suggest prices that are both moderate and realistic in relationship to comparable items in a wide cross - section of retail stores across the nation.
SUBSTITUTIONS
We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated on this site are actual photos of the products available at the time of publication. An updated version may be substituted at a later date. Products depicted on packaging may vary slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box. All the sizes of products indicated or shown on this site are close approximations. Although our proofreaders work diligently to ensure the accuracy of copy descriptions and prices, we reserve the right to correct typographical errors.
*Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value.
Returns
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